About

Marina Lee Philip is an accomplished Technical Support Engineer with over 5 years of experience in technical support roles ranging from desktop support, hardware/network/server support to software/enterprise support. She is currently working as a Software Engineer-MQ at IBM Cloud and Cognitive Software. Marina is a CCNA Certified professional with expertise in utilizing technical knowledge to provide support and troubleshooting techniques to clients. Marina is highly organized with a strong capacity to prioritize workload, delegate deliverables, and steer project completion within established deadlines. She has experience in providing troubleshooting and technical advice for IBM customers and providing technical leadership and guidance to both customers and internal project teams that are geographically distributed. Marina is skilled in code debug modules, writing sample code, blogs, and reviewing documentation. She can produce coherent knowledge base articles to enable customers to resolve issues without further escalation. In her previous role as a Technical Support Specialist at Thoughts2Binary, Marina took ownership of enterprise customer issues reported and saw problems through to resolution. She was responsible for profile creation and management in the database, configuration, and troubleshooting of e-commerce plugins such as Shopify, Woo-commerce, Magento2, and Big-commerce. Marina monitored production issues using tools like Cloud watch and New Relic APM and resolved them immediately. She was also responsible for identifying product issues and driving the resolution of complex problems. Marina has experience in providing 2nd and 3rd level support for any IT-related issues and processing all IT-related requests for all users in her previous role as an IT Support Engineer at Astrotech Steels. She has assisted customers in making more effective use of desktop systems, products, and services, investigating complex problem situations to diagnose underlying causes and helping users recover or continue operation. Marina holds a Bachelor's degree in Electronics and Telecommunications Engineering from Sathyabama University and a Certificate in System, Networking, and LAN/WAN Management/Manager from Cisco Networking Academy. She is skilled in Software Engineering, New Relic, Test, Product Management, and Integration.